Shipping policy

Shipping Policy for CLOVI SDN. BHD.

 

 

Welcome to CLOVI SDN. BHD.! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy for details on how we handle shipping and delivery.

 

1. Processing Time

• Order Processing: Orders are processed within [7] business days after payment is confirmed (excluding weekends and holidays).

• Delays: During high-volume periods (e.g., sales, holidays), processing times may increase. We’ll notify you of any delays.

 

2. Shipping Rates and Methods

• Standard Shipping: Estimated delivery time: [3-7 days];

• Express Shipping: Estimated delivery time: [3-5 days];

• International Shipping: Delivery times and rates vary by destination and will be calculated at checkout.

 

3. Delivery Timeframes

• Delivery estimates are calculated from the date of order shipment, not the order date.

• Domestic Orders: [3-7] days based on location].

• International Orders: [7-14] days, subject to customs clearance and destination].

• Delivery times are approximate and may vary due to unforeseen circumstances, such as weather or carrier delays.

 

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email and whatsapp notification with a tracking number and link to monitor your shipment’s progress.

 

5. Customs, Duties, and Taxes (For International Orders)

• International orders may be subject to customs duties, taxes, or fees upon arrival in the destination country.

• These charges are the responsibility of the customer. Please check with your local customs office for more information.

 

 

6. Missing or Damaged Packages

• If your package is lost, delayed, or arrives damaged:

• Contact us at candoursb@gmail.com within [5] days of the delivery date.

• Include your order number and any relevant details for faster resolution.

 

8. Incorrect or Incomplete Addresses

• Please ensure your shipping address is correct at checkout.

• We are not responsible for orders shipped to incorrect or incomplete addresses.

 

Contact Us

For any questions or concerns about our shipping policy, please contact us:

 

CLOVI SDN. BHD.

Phone: +6012-827 2117

Address: LOT LG136-137 SG WANG PLAZA JALAN SULTAN ISMAIL 50250 KUALA LUMPUR

Thank you for choosing CLOVI SDN. BHD.!

This shipping policy provides clarity for your customers while covering the essential details about shipping methods, timelines, and responsibilities. Adjust the specifics based on your store’s practices.